Customers
Why It’s Good for Business When Customers Share Your Values
Sharing values with customers builds loyalty and can be a valuable differentiator in competitive markets.
Sharing values with customers builds loyalty and can be a valuable differentiator in competitive markets.
The 2022 MIT SMR-BCG responsible AI report finds that leaders view RAI as important but few prioritize it in practice.
Companies must develop the capacity to accurately assess the execution of purpose-driven strategies on ESG goals.
Strategists weigh in on the role of corporate purpose in driving business performance.
Strategists weigh in on whether socially responsible mutual funds are just hype or real solutions to societal issues.
Business-led coalitions for local prosperity are a growing phenomenon capturing the attention of CEOs.
Leaders must embrace creativity and innovative thinking to help both their organizations and the planet thrive.
New research has identified the factors in supply chains that drive suppliers to divert orders to subcontractors.
Conventional ways of making strategy are inadequate amid uncertainty and complexity. Today, it requires moral purpose.
To meaningfully support Pride, companies need to focus on employees, customers, and the community.
Corporate leaders should put environmental, social, and governance issues at the center of the quarterly earnings call.
Employers should be transparent about volunteer programs aimed at helping employees develop skills while helping others.
The days of claiming to be apolitical while buying influence through donations to politicians should be over.
Leading into the future is not for the meek. Nor is it for the arrogant, the bull-headed, or the blindly self-righteous.
Collecting and analyzing the right employee data can help leaders build more equitable workplaces.
The highlight of the 2019-20 NBA season was a player-led response to the Black Lives Matter movement.
Will the new Business Roundtable Statement have material impact for American workers?
It’s time for business leaders to care as much about democracy as they do their own organizations.
Caesars has found that telling customers about its green efforts leads to a boost in spending.
Digitization of physical products and production has become an emerging idea in sustainability.